NHS Contractual queries and support

On this page you will information on contractual issues.

You can contact the local NHS regional area team on england.pharmacyeast@nhs.net, you can also call on 01138 249154 but email is the preferred option as this inbox is always monitored during office hours.

The regional team can help with:

  • Pharmaceutical Services Regulations Committee
  • Applications for inclusion in or amendments to the pharmaceutical list (via Primary Care Support England (PCSE)
  • Maintain the Pharmaceutical list for East of England
  • Unscheduled closures
  • Issues with the waste contractual arrangements
  • Annual complaints return
  • Pharmaceutical pre-registration trainee applications
  • Community Pharmacy Assurance Framework (CPAF)
  • Medicines use Review (MUR) and New Medicines Service (NMS) administration
  • Christmas and Easter Rotas
  • NHS mail applications

NHS England (NHSE) East Community Pharmacy Resource Guide
The guide is underneath the door posters.

NHSE Pharmacy Manual

Bank Holiday Opening

Door poster – Cambridgeshire-Peterborough- May June Bank holidays 2022
Make sure the poster is displayed so it can be clearly seen when the pharmacy is closed.

The bank holiday opening times for the palliative care pharmacies are usually added to the CCG website – Palliative care prescribing | Cambridgeshire and Peterborough Clinical Commissioning Group (cambridgeshireandpeterboroughccg.nhs.uk)

NHSE & I are are offering a Service Level Agreement to open on Christmas Day and/ or Easter Sunday for either one year or three years. This will be reimbursed at £250 per hour and you will need to open for at least two hours and a maximum of four hours.

Template Service Level Agreement Christmas Day and-or Easter Sunday (002)

Door posters for all areas in the East of England can be found here – https://www.england.nhs.uk/east-of-england/nhs-england-and-nhs-improvement-east-of-englands-work/pharmacy-information/

Make sure your NHS.uk profiles are up to date with regards to bank holiday opening as this is where NHSE get the information to produce the pharmacy door posters. You can log in to update your profile here – https://www.nhs.uk/personalisation/login.aspx You can contact the service desk – nhswebsite.servicedesk@nhs.net with any problems.

You also need to update your DoS profile to ensure patients aren’t referred to your pharmacy when you are closed. You can log in to the DoS here – https://dos-profile.service.nhs.uk/#/index

Data Security and Protection Toolkit

The deadline for submitting the 2020/21 toolkit has been extended to 30th June 2021. You can find guidance on completing the toolkit on the PSNC website – PSNC Briefing 008/21: Completing the Data Security and Protection (IG) Toolkit 2020-21 (April 2021) : PSNC Main site

Patient Safety Incident Reporting

Pharmacies are required to record patient safety incidents and report them to the National Reporting and Learning Service (NRLS). Further information can be found on the PSNC website

The NPA holds the role of Medicine Safety Officer for all independent community pharmacies in England with fewer than 50 branches. Below is the most recent Medicine Safety Update.

NPA Medicine Safety Update 2020 – Q2

Performance Management

There has recently been an increase in the number of pharmacy incidents being reported to the NHSE Regional Team. The NHSE Regional Team is responsible for investigating these incidents and demonstrating that learning has taken place. If you are contacted by NHSE for more information regarding an incident you should consider using learning from the CPPE risk management module to help you respond. For more information on the process see the document ‘Managing Pharmacy Performance Concerns’. If you have any questions or require confidential advice contact the LPC – secretary@cambslpc.org.uk

Managing Pharmacy Performance Concerns

National Clinical Audit

Click here for the local antimicrobial treatment guidelines. This information is available on the NetFormulary website – http://www.cambridgeshireandpeterboroughformulary.nhs.uk/

Unplanned Closure

Guidance for closing a pharmacy due to staff sickness – 20 May

In the event that your pharmacy has to close unexpectedly you must inform NHSE  as stated in chapter 36 of the pharmacy manual. You will need to complete annex 14

Email – england.pharmacyeast@nhs.net  This email is always monitored during office hours
Phone – 01138 249154

You will also need to have your pharmacy removed from the Directory of Services (DoS), so that NHS 111 does not direct patients to your pharmacy. This is especially important if you offer the CPCS service. The number to call can be found on annex c of your CPCS SOP.

It would also be helpful to contact your local pharmacies, surgeries and drugs teams.