HLP level one checklist

All pharmacies are now required to achieve HLP level one as part of the Community Pharmacy Contractual Framework and must comply with the HLP requirements from 1st January 2021, with the exception of the DSP website requirements which must be complied with by 1st April 2021.

The Healthy Living Pharmacy (HLP) framework is a tiered commissioning framework aimed at achieving consistent delivery of a broad range of high quality services through community pharmacies to meet local need, improving the health and wellbeing of the local population and helping to reduce health inequalities. The PSNC website has more information on HLP.

The HLP framework is underpinned by three enablers:

  • workforce development – a skilled team to pro-actively support and promote behaviour change, improving health and wellbeing;
  • premises that are fit for purpose; and
  • engagement with the local community, other health professionals (especially GPs), social care and public health professionals and local authorities.

HLP-Level-1-Evidence-Portfolio-Workbook-v2-Word A step by step guide to work towards HLP status.

This table gives local information to help complete your portfolio.

    Public health needs  
1. All pharmacy staff have an awareness of the local public health and pharmaceutical needs outlined in the Joint Strategic Needs Assessment (JSNA), Pharmaceutical Needs Assessment (PNA) and Health Profiles for their area including where they serve and how to access them.

For DSPs only: As DSPs will provide services to patients in a wider geographical area than that of most other pharmacies, they will need to reflect on the broad health needs of their patients wherever they may live, rather than those living in a specific local area, for example
by seeking information on the health profile of their patients when undertaking patient experience surveys or similar, or using the health profiles reflecting a broader area.


Here are links to all relevant local documents: Cambridgeshire and Peterborough PNA 2022
Cambridgeshire JSNA
Peterborough JSNA
Cambridgeshire health profiles – they are broken down into different geographic areas – please choose most relevant areas for your pharmacy.

The LPC will contact pharmacies with details of local events related to local healthcare needs.


Health and Wellbeing Ethos
2. All pharmacy staff understand the basic principles of health and wellbeing, and that every interaction is an opportunity for a health promoting intervention.  Public Health England and RSPH have produced a great information document on making brief health interventions and how to record these.

Making Every Contact Count (MECC) training is offered locally by Everyone Health. Consider giving all of your staff this training – Healthy You MECC Training Flyer
You can see details of upcoming courses and book using this link


3. At least one member of pharmacy staff (1 Full Time Equivalent) has completed the training and assessment of the Royal Society for Public Health (RSPH) Level 2 Award in Understanding Health Improvement and is therefore a Health Champion. You can check the RSPH’s website for information on courses.

You can access the Virtual Outcomes course for the discounted rate as we fund access to Virtual Outcomes for our pharmacies.

PSNC also has a list of providers. (you will need to scroll down the page to find the list)

Cambridgeshire and Peterborough LPC is not currently planning to run any further Health Champion training events.

Team Leadership
4. An individual from the pharmacy team has undergone leadership training internally or through an organisation that maps to/encompasses the following domains:

  • Inspiring a shared purpose – Valuing a service ethos, curious about how to improve services and care, behaving in a way that reflects the principles and values of the organisation;
  • Sharing the vision – Communicating a compelling and credible vision of the future in a way that makes it feel achievable and exciting;
  • Engaging the team – Involving individuals and demonstrating that their contributions and ideas are valued and important for delivering outcomes and continuous improvements to the service;
  • Developing capability – Building capability to enable people to meet future challenges, using a range of experiences as a vehicle for individual and organisational learning, acting as a role model for personal development; and
  • Influencing for results – Deciding how to have a positive impact on other people, building relationships to recognise other people’s passions and concerns, using interpersonal and organisational understanding to persuade and build collaboration.

The CPPE and Virtual Outcomes run training sessions on this.  You can get this course for a discounted rate as we fund access to Virtual Outcomes for our pharmacies.


5. All patient-facing pharmacy staff can use the NHS website and other appropriate public health information sources, e.g. PHE Resource Centre, when providing advice on health issues and where appropriate, bearing in mind the findings of e.g. PNAs and JSNAs such as location of services, when providing advice on health issues when appropriate www.nhs.uk

Information on updating your pharmacy’s NHS.UK entry is here.

Campaign Resource Centre (phe.gov.uk)

Links to the local PNAs and JSNAs can be found in section 1.

Peterborough City Council webpage also has information you may find useful.

6. The pharmacy team is friendly, welcoming and sensitive to the need for privacy for different individuals seeking advice including respecting people’s values and beliefs. Consider how you use your consultation room.
7. The pharmacy team routinely explain who they are, wear a name badge and inform people about the information and/or services on offer.
8. All pharmacy staff receive training on how to approach people to discuss difficult or sensitive public health issues. Let’s Communicate Cancer is free online training suitable for the whole pharmacy team. Find out more at the BOPA website

Terence Higgins Trust have free online training available on a variety of sexual health and wellbeing topics – http://www.eventbrite.co.uk/o/terrence-higgins-trust-cambridgeshire-10626531641

9. All pharmacy staff are able to provide brief health and wellbeing advice (2-3 minutes) and have an awareness that the person may need additional support for behavioural change.  Brief interventions advice

Locally Everyone Health offers a Making Every Contact Count (MECC) course. Click here for the booking link. Note that this training does not meet the requirements of the RSPH level two understanding health improvement required to become a health champion. For the level two training see point 3

Community engagement
10. The pharmacy team proactively engages with patients and the public in the pharmacy, to offer them advice, support and signposting to other providers of services in the community where applicable How Are You Cambridgeshire and Peterborough | H.A.Y. Home (haycambspboro.co.uk)

Healthy You – improving health across Cambridgeshire and Peterborough

HY_A5 1pp_all services leaflet_June 22

Drug & Alcohol Service Cambridgeshire | Change Grow Live

Aspire Recovery Service – Peterborough | Change Grow Live

Accessible-Mental-Health-Wellbeing-Poster-April 2023

11. The pharmacy encourages local charities and other providers to work with the pharmacy for delivery of key health messages/displays where appropriate. National events calendar

Caring Together supports local carers. Their Carer Friendly Tick Award is good way to show collaboration with a local charity.

SUN Network

12. The pharmacy team is aware of appropriate health and wellbeing providers and resources in their community and is able to direct patients and the public to theses to meet their needs
where this is necessary (e.g. specialist clinics, Smoking Cessation, Drug and Alcohol Services, Health Trainer Service, weight management services, mental health services, community exercise groups etc).
How Are You Cambridgeshire and Peterborough | H.A.Y. Home (haycambspboro.co.uk)

Healthy You – improving health across Cambridgeshire and Peterborough

HY_A5 1pp_all services leaflet_June 22

Drug & Alcohol Service Cambridgeshire | Change Grow Live

Aspire Recovery Service – Peterborough | Change Grow Live


See our HLP resources page 

13. The pharmacy team actively work in collaboration with other organisations to deliver pharmacy outreach and any locally commissioned services Local services and information – Cambridgeshire & Peterborough (cambsandpeterboroughlpc.org.uk)
14. The pharmacy team take prevention and health promotion services beyond the pharmacy premises. Pharmacy outreach may be face to face and take services to people where they live or spend time or may be virtual events. Take the time to find out about local groups in your area such as carers groups, schools and charities and try to speak to people about how you can help them. You may be able to go and give a talk to a group or attend an event and give general healthcare advice.

Keep an eye on local publications for information on local events.

The LPC will also circulate information on local events where you will be given the chance to take part.

Health promoting environment
15. It is clear to the public that free, confidential advice on their health and wellbeing can be accessed. Make sure your pharmacy contains relevant and highly visible displays
16a For pharmacies which are visited by patients and the public, the pharmacy has a dedicated Health Promotion Zone, that:
• Is clearly marked and accessible;
• Has a professional appearance; and
• Is appropriately equipped with up-to-date professional health and wellbeing information that meets the local public health needs as suggested in the JSNA/PNA, Annual Report of
the Director of Public Health or after discussion with commissioners/public health
You can access Public Health England resources here.

Cambridgeshire Council have a great online library where you can order free resources for your pharmacy such as posters, leaflets etc.
You can register for this service here.

You will be sent materials that support public health campaigns – make sure these are displayed.

See our page with information on local public health campaigns – Public health campaigns – Cambridgeshire & Peterborough (cambsandpeterboroughlpc.org.uk)

PSNC has a HLP health promotion hub page which has ideas, resources and links – https://psnc.org.uk/services-commissioning/locally-commissioned-services/healthy-living-pharmacies/healthy-living-pharmacy-health-promotion-ideas-for-pharmacy-teams/

16b. For DSPs only – DSPs must have a website for use by patients and the public accessing their services, which has an interactive page on their website clearly promoted to any user of the website when they first access it, which provides public access to a reasonable range of up to date materials that promote healthy lifestyles, by addressing a reasonable range of health issues.
17a  The pharmacy has a consultation room which meets the minimum NHSE&I’s approved particulars for premises
17b For DSPs or some small sized pharmacies
There are arrangements in place at their premises which enable a person performing pharmaceutical services to communicate confidentially with a person accessing pharmaceutical services:
a) by telephone or another live audio link; and
b) via a live video link.
17c For pharmacies that do not provide Advanced Services
Where a pharmacy has not provided any Advanced services at or from the premises during 2020, they will be exempt from the requirement to have a consultation room on the premises until 1st April 2023, after which they will also be required to have one in place
18. The pharmacy contributes to a sustainable environment and this is reflected in the way they operate their business (e.g. using recyclable materials). Consider using evidence from PQS 2021-22 Asthma domain (return of unused and unwanted inhalers)