HLP level one checklist

All pharmacies are now required to achieve HLP level one as part of the Community Pharmacy Contractual Framework and must comply with the HLP requirements from 1st January 2021, with the exception of the DSP website requirements which must be complied with by 1st April 2021.

The Healthy Living Pharmacy (HLP) framework is a tiered commissioning framework aimed at achieving consistent delivery of a broad range of high quality services through community pharmacies to meet local need, improving the health and wellbeing of the local population and helping to reduce health inequalities. The PSNC website has more information on HLP.

The HLP framework is underpinned by three enablers:

  • workforce development – a skilled team to pro-actively support and promote behaviour change, improving health and wellbeing;
  • premises that are fit for purpose; and
  • engagement with the local community, other health professionals (especially GPs), social care and public health professionals and local authorities.

HLP-Level-1-Evidence-Portfolio-Workbook-v2-Word A step by step guide to work towards HLP status.

This table gives local information to help complete your portfolio.

    Public health needs  
1. All pharmacy staff have an awareness of the local public health and pharmaceutical needs outlined in the Joint Strategic Needs Assessment (JSNA), Pharmaceutical Needs Assessment (PNA) and Health Profiles for their area including where and how to access them.  

Here are links to all relevant local documents: Cambridgeshire PNA
Cambridgeshire JSNA
Peterborough PNA
Peterborough JSNA
Cambridgeshire health profiles – they are broken down into different geographic areas – please choose most relevant areas for your pharmacy.

The LPC will contact pharmacies with details of local events related to local healthcare needs.

Details of Public Health campaigns are listed on our website.

The following maps show areas of deprivation and pharmacy locations. The final document is the key showing the pharmacy names.                                                                                                       IMD 2019 Pharmacy list

Health and Wellbeing Ethos
2. All pharmacy staff understand the basic principles of health and wellbeing, and that every interaction is an opportunity for a health promoting intervention.  Public Health England and RSPH have produced a great information document on making brief health interventions and how to record these.

Making Every Contact Count (MECC) training is offered locally by Everyone Health. Consider giving all of your staff this training.
You can see details of upcoming courses and book using this link


3. At least one member of pharmacy staff (1 Full Time Equivalent) has completed the training and assessment of the Royal Society for Public Health (RSPH) Level 2 Award in Understanding Health Improvement and is therefore a Health Champion. You can check the RSPH’s website for information on courses.

PSNC also has a list of providers. (you will need to scroll down the page to find the list)

Cambridgeshire and Peterborough LPC is not currently planning to run any further Health Champion training events.

Team Leadership
An individual from the pharmacy team has undergone leadership training internally or through an organisation that maps to/encompasses the following domains:

  • Inspiring a shared purpose – Valuing a service ethos, curious about how to improve services and care, behaving in a way that reflects the principles and values of the organisation;
  • Sharing the vision – Communicating a compelling and credible vision of the future in a way that makes it feel achievable and exciting;
  • Engaging the team – Involving individuals and demonstrating that their contributions and ideas are valued and important for delivering outcomes and continuous improvements to the service;
  • Developing capability – Building capability to enable people to meet future challenges, using a range of experiences as a vehicle for individual and organisational learning, acting as a role model for personal development; and
  • Influencing for results – Deciding how to have a positive impact on other people, building relationships to recognise other people’s passions and concerns, using interpersonal and organisational understanding to persuade and build collaboration.

The CPPE and Pharmacy Complete run training sessions on this.

5. There is a clear leader within the team who is responsible for creating an ethos of proactive health and wellbeing within the pharmacy.
6. There is effective leadership within the team that encourages the best use of team members’ skills and creates an environment that supports and mentors other team members.
7. The leader, jointly with the pharmacy team, has developed an action plan on achieving Level 1 HLP. A template action plan can be found on the PSNC website.
8. All pharmacy staff can use NHS.UK, the local public health information and pharmaceutical needs information, bearing in mind the findings of e.g. PNAs and JSNAs such as location of services, when providing advice on health issues when appropriate. Information on updating your pharmacy’s NHS.UK entry is here.

Links to the local PNAs and JSNAs can be found in section 1. Cambridgeshire Council’s webpage and Peterborough Council’s webpage also have information you may find useful.

9. The pharmacy team is friendly, welcoming and sensitive to the need for privacy for different individuals seeking advice including respecting people’s values and beliefs. Consider how you use your consultation room.
10. The pharmacy team routinely explain who they are, wear a name badge and inform people about the information and/or services on offer.
11. All pharmacy staff receive training on how to approach people to discuss difficult or sensitive public health issues. Let’s Communicate Cancer is free online training suitable for the whole pharmacy team. Find out more at the BOPA website

Terence Higgins Trust have free online training available on a variety of sexual health and wellbeing topics – http://www.eventbrite.co.uk/o/terrence-higgins-trust-cambridgeshire-10626531641

12. All pharmacy staff are able to provide brief health and wellbeing advice (2-3 minutes) and have an awareness that the person may need additional support for behavioural change.  Brief interventions advice

Locally Everyone Health offers a Making Every Contact Count (MECC) course. Click here for the booking link. Note that this training does not meet the requirements of the RSPH level two understanding health improvement required to become a health champion. For the level two training see point 3.


Health Education England (HEE) offer a 30 minute online course on Health Literacy. Health literacy is about people having enough knowledge, understanding, skills and confidence to use health information, to be active partners in their care, and to navigate health and social care systems.


Community engagement
13. The pharmacy team proactively engages with patients and the public in the pharmacy, to offer them advice, support and signposting to other providers of services in the community where applicable. These brochures produced by the council provide information on local services that you can signpost to. There is one for every area.

Lifestyle Services Booklet Hunts July 2018
Lifestyle Services Booklet S.Cambs July 2018
Lifestyle Services Booklet Cambs City July 2018
Lifestyle Services Booklet East Cambs July 2018                                                                    Lifestyle Services Booklet Fenland July 2018
Lifestyle Services Booklet Peterborough


Lifestyle services are provided in Cambridgeshire and Peterborough by Everyone Health – Everyone HealthCambridgeshire County Council – Everyone Health

14. The pharmacy team actively works in collaboration with other community organisations (e.g. schools, care homes, local events, charities) to deliver pharmacy outreach and or services. National events calendar

Take the time to find out about local groups in your area such as carers groups, schools and charities and try to speak to people about how you can help them. You may be able to go and give a talk to a group or attend an event and give general healthcare advice.

Keep an eye on local publications for information on local events.

The LPC will also circulate information on local events where you will be given the chance to take part.

Caring Together supports local carers. Their Carer Friendly Tick Award is good way to show collaboration with a local charity.
Carer Friendly Tick Award – Health Standards 09.19 (1)
Carer Friendly Tick Award – Health evidence checklist 09.19
Carer Friendly Tick Health toolkit v1.0 31.03.21 (2)


15. The pharmacy team is aware of health and wellbeing resources available in the community to direct the public/patients to (e.g. support groups, community exercise groups). See booklets from point 13

The Peterborough Alzheimer’s Society can provide a timetable of events available across Peterborough. Email them at the address below.

16. The pharmacy encourages local charities and other providers to work with the pharmacy for delivery of key health messages/displays where appropriate. Alzheimer’s Society (Peterborough) – Peterborough@Alzheimers.org.uk

Caring Together – hello@caringtogether.org

17. The pharmacy team is aware of appropriate health and social care providers in their community (e.g. specialist clinics, Healthwatch, Smoking Cessation, Drug and Alcohol Services, Health Trainer Service), which Local Authorities could provide information about. Healthwatch Cambridgeshire and Peterborough – http://www.healthwatchcambridgeshire.co.uk/content/contact

CGL Drug and Alcohol Services – https://www.changegrowlive.org/

Lifestyle Service Providers:

Everyone health

Phone: 0333 005 0093                                                                           Email:changepointcambs@everyonehealth.co.uk                          Web:www.everyonehealth.co.uk/cambridgeshire-county-council/



Commissioner engagement
18. The HLP lead is aware of the local commissioners for public health services, which may include Local Authority, NHS England, Clinical Commissioning Group, etc.
Drug and Alcohol services
NHS Healthcheck service – Wisbech and Central Peterborough/ Millfield  shaun.birdsall@cambridgeshire.gov.uk
Sexual Health Services and Stop Smoking Services
Cambridgeshire County Council and Peterborough City Council –
Palliative Care Service
 Cambridgeshire and Peterborough CCG – clare.moody@nhs.net
Care Home Support Service
Cambridgeshire and Peterborough CCG – capccg.prescribingpartnership@nhs.net
Consultant in Public Health for Cambridgeshire County Council
For full details of all locally commissioned services available see our local services page.


19. The pharmacy team is aware of the commissioner contacts if seeking to submit bids for public health services. To deliver public health services in Cambridgeshire (excluding Peterborough) contractors must apply via the Dynamic Purchasing System (DPS). Further details can be found on our website.
Health promoting environment
20. It is clear to the public that free, confidential advice on their health and wellbeing can be accessed. Make sure your pharmacy contains relevant and highly visible displays
21. The pharmacy has a dedicated Health Promotion Zone, that:

Is clearly marked and accessible;
Has a professional appearance; and
Is appropriately equipped with up-to-date professional health and wellbeing information that meets the local public health needs as suggested in the JSNA/PNA, Annual Report of the Director of Public Health or after discussion with commissioners/public health professionals.

You can access Public Health England resources here.

Cambridgeshire Council have a great online library where you can order free resources for your pharmacy such as posters, leaflets etc.
You can register for this service here.

You will be sent materials that support public health campaigns – make sure these are displayed.


22. The health and wellbeing information available appeals to a wide range of the public including men and women, young people, smokers, people with long term conditions, learning difficulties and older people. Where the community includes a significant ethnic minority group, then their needs must be accommodated.
23. All materials should be generic and not promoting a specific brand over another, which can be seen as endorsement or promotional.
24. The Health Promotion Zone resources should be updated at least every two months to ensure information provided is relevant, up-to-date and appropriate. PSNC has a HLP health promotion hub page which has ideas, resources and links – https://psnc.org.uk/services-commissioning/locally-commissioned-services/healthy-living-pharmacies/healthy-living-pharmacy-health-promotion-ideas-for-pharmacy-teams/
25. Once accredited, the HLP logo is displayed in prominent places.
Data collection
26. Procedures are in place to ensure emails are checked regularly and that they are appropriately secure. Internet access enabled for accessing locally and nationally recognised websites. The PSNC has produced this information governance document.


27. The pharmacy contributes to a sustainable environment and this is reflected in the way they operate their business (e.g. using recyclable materials).