Wellbeing resources

The past year has been extremely difficult for community pharmacy teams. The stresses and worries caused by COVID-19 affect us all in different ways. It is therefore extremely important to look after our mental health and seek help when needed.

Staff support hub info – Nov 21

Integrated Care System Staff Support Hub – Staff Support Hub POSTER Sept 2021
for all health and care staff working in any organisation across Cambridgeshire and Peterborough.
You can use this free and confidential service to support your wellbeing and gain advice for any issues you may be experiencing.
Please take the time to have a look: www.itsallcomingtogether.co.uk/staff-support-hub

It is not always easy to spot who is struggling with issues such as anxiety so please make sure this link is shared to all members of your pharmacy team.

Staff Sickness Call Back Service
If you have a member of staff who are off sick from work for a period of one week or more you can arrange for them to receive a confidential support telephone call from the Staff Support Helpline.
This also offers a fast-track route to a mental Health assessment and support if required. The expectation is that the support will assist the individual to return to work sooner than would have been the case.
You can request this free support here.

Occupational health and HR service – pilot project. Funding extended until 2023
The CCG are funding a pilot which will allow independent pharmacies in our area to access Occupational Health and Human Resources support
See below documents for more information

C&PCCG Communication

C&PCCG Contacting Optima Health and FAQ Poster

Staff in pharmacies signed up to the pilot will have access to a 24 hour, free, confidential helpline and  the Optimise app.

CPCCG – HELP Poster A3 (34)

Optimise Upgrade 06062022_


Other useful resources

All primary care staff

NHS Health and Wellbeing Support https://people.nhs.uk/
Looking After You Too: Coaching support https://people.nhs.uk/lookingafteryoutoo/
NHS One You: Wellbeing support https://www.nhs.uk/oneyou/
NHS Staff Wellbeing Phoneline 0300 131 7000 | Monday to Sunday | 7am to 11pm
Text ‘FRONTLINE’ to 85258 | 24/7
Bereavement Support Line: Hospice UK 0300 303 4434 | Monday to Sunday | 8am to 8pm


Pharmacist Support: Wardley Wellbeing Hub https://pharmacistsupport.org/how-we-can-help/wardley-wellbeing-hub/
Wellbeing during COVID-19 https://www.rpharms.com/resources/pharmacy-guides/coronavirus-covid-19/coronavirus-wellbeing

General support for individuals

Helplines (Confidential and anonymous)

Lifeline / Lifecraft (Adults) 0808 808 2121​ | Monday to Sunday | 2pm to 11pm
Centre 33 (Up to 25) 0333 4141809​ | Monday to Friday​ | 12pm to 4pm​

Text or WhatsApp 07514 783745​

Childline (18 and under) 0800 1111​ | 24/7
CPSL Mind​: Signposting service 0300 303 4363​ | Monday to Friday | 9.30am to 5.30pm


India Pandemic NHS People Support- COVID India


Qwell​: Counselling and wellbeing (Adults) www.qwell.io
Kooth​: Wellbeing support (Young People) www.kooth.com
Keep Your Head: Counselling and wellbeing www.keep-your-head.com


Headspace: Mindfulness resource https://www.headspace.com/nhs
Unmind: Mental wellbeing support https://nhs.unmind.com/signup